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It’s easy to decide to just hire a professional cleaning company for your commercial establishment. After all, they have mastered the cleaning processes and techniques that will guarantee your place to become immaculate in no time. 

However, before you jump into booking your appointment, you have to understand that not all cleaning services and providers are the same. You’ll be faced with a long list of options to choose from, that’s why it would be best to evaluate first your cleaning needs and consider relevant factors that will land you on the appropriate cleaning service and company.

Luckily for you, we have developed a guide to help you determine the best cleaning option for your commercial building. This consumer guide outlines everything you need to know before hiring professional commercial cleaning services.

First of All, Why Clean your Commercial Space

Commercial establishments include a wide range of buildings and places including schools, hotels, malls, supermarkets, restaurants, banks, and a lot more. Because these places are for commercial purpose, they can be frequented by visitors and clients. Thus, it is crucial for your business and operation to maintain the cleanliness and order of your commercial space for three main reasons:

Ensures a Healthy and Safe Environment

A clean and tidy work space can prevent accidents and the spread of illnesses. It can help ensure that your staff are healthy and in good condition to perform their jobs. Additionally, risks and potential hazards can also be identified in the process of cleaning your commercial establishment. As a result, you can repair them immediately to prevent any mishaps from happening.

Boosts Worker Productivity

Your workers are more likely to operate optimally in a tidy workplace. Besides eliciting positive feelings and a good mood from your workers, a spotless and organised office also engenders efficiency and productivity. Moreover, your staff will be able to work fast and without any interruptions if everything in the workplace is clean and in their proper places.

Appeal to Customers 

Your commercial space creates the first impression for your clients. A clean workspace has significant effects on customer satisfaction and on potential clients. So if you keep your space in its immaculate state, there will be a higher chance that your customers will go back to you to conduct business. 

Setting General Cleaning Requirements

Naturally, you would hire professional cleaners because you have a need that they can address. Cleaning companies provide cleaning solutions for your dirty homes and buildings. But in order for them to assist you better, you need to establish a clear set of general cleaning requirements. These requirements will also help you in choosing the right company.

Checklist

Begin with your needs. Identify the specific areas you want the company to focus on cleaning. These could be hard-to-reach spaces, areas that guests often see and use, and areas where dust and dirt frequently build up. Check also if the company offers the service you need, such as deep cleaning, tile and grout cleaning, carpet cleaning, and end-of-lease cleaning.

Budget

Setting the budget is crucial when it comes to hiring professional cleaning services. You want the best results for your building, but you also want the service charge to be cheap and reasonable. You can ask quotes from different cleaning companies and compare their prices, so you can determine the best company for you.

Payment Methods

Now that we’re talking about the budget, you also have to consider the payment methods the company offers. Do they accept credit cards or checks? Do they only accept cash payments or can you pay online? You also need to consider the convenience and ease of paying, so you won’t experience any payment issues and hassles.

Schedule

The cleaning schedule is one major determinant of your cleaning bill. Do you need the cleaners to work weekly, bi-weekly, once every two weeks, monthly, bi-monthly, or quarterly? You can even customise your cleaning schedules by setting the times when your commercial building is free for cleaning and maintenance. With that, you should make sure that the cleaning company has a flexible time and can accommodate your preferred schedule, even after work hours.

Insurance

Trust should definitely be on your list of general cleaning requirements. For the welfare of your property, guests, and staff, you need to make sure that the company is insured and their cleaners are trustworthy. Have the workers undergone a careful vetting process? Will you be compensated for any loss, damages, or accidents? These are some questions you can ask the company for your protection.

Equipment

Having the right cleaning equipment and solutions is key to ensuring an immaculate result. But the workers should also know how to use and manoeuvre them. If that’s the case, you’ll have peace of mind knowing that your cleaning company uses professional-grade cleaning equipment and products for your building. It would also be a plus-factor if the company utilises technology to aid their cleaning services.

Ethics and Sustainability

If you’re one of the consumers who care for the environment, the environment-friendliness of the company might be on your list of general cleaning requirements. Thus, you should consider the practices of the cleaning company. Do they use non-toxic and environment-safe cleaning products for their cleaning tasks? Does the company employ sustainable practices to ensure the health of their workers and the environment?

What are the Different Commercial Cleaning Services You can Avail?

Commercial cleaning is different from residential cleaning because the former requires more specialised skills, especially because there are various types and sizes of commercial establishments such as hotels, restaurants, clubs, and offices. Thus, you can say that commercial cleaning is more complex and challenging than cleaning homes and domestic dwellings.

The following are some of the cleaning services you can hire for your commercial spaces.

Routine Basic Cleaning

This type of service includes general cleaning processes such as sweeping, dusting, mopping, vacuuming, polishing, and wiping. It’s usually booked for regular schedules as a way to maintain and ensure that your commercial space looks neat and spotless all the time.

Deep Cleaning

Deep cleaning services are more extensive and in-depth than regular cleaning. While it includes everything included in basic cleaning, deep cleaning pays more attention to details, such as cleaning every nook and crannies that are often ignored during regular cleaning. 

Sanitation Services

You can also opt for disinfection and sanitation of your commercial spaces. This applies more to buildings and areas where guests come and go daily, such as the stairs, lifts, restrooms, and lobbies. At present, this service is highly in-demand as a precautionary measure of many establishments to prevent the spread of the COVID-19 virus.

Restroom Cleaning

While this is already included in the regular cleaning services, many commercial establishments book cleaning companies for restroom cleaning services alone. Areas such as event spaces, public areas, gymnasiums, and stadiums where the restrooms are frequented by people.

Ceiling and Wall Cleaning Services

Walls and ceilings often go unnoticed when it comes to cleaning. However, these areas can get soiled and dusty over time. When this happens, you can hire commercial cleaning companies to dust, wipe, and wash your walls and ceiling to remove dirt build up and cobwebs.

Window Cleaning

Many commercial buildings have a lot of windows, and because windows are also part of your establishment, you should also include them as part of your commercial cleaning needs. Window cleaning already includes cleaning both the interior and exterior windows, and some companies offer additional cleaning services like gutter cleaning and window repairs.

Carpet and Curtain Cleaning

Commercial cleaning companies offer carpet and curtain cleaning if you have carpets and curtains that haven’t been washed and dry-cleaned for a long time. Some inclusions of these services are steam cleaning, dry cleaning, carpet and curtain mending, deodorising, and stain removal.

Upholstery Cleaning Services

Couches, sofas, and armchairs are tough to clean. Fortunately, you can hire a commercial company to perform upholstery cleaning. Professional cleaners have the training and knowledge to effectively deal with challenging elements like these. 

An Overview of the Commercial Cleaning Industry

The commercial cleaning industry is extremely competitive. There are a plethora of cleaning companies aspiring to prosper and succeed in the business, and the number continues to grow. As new cleaning companies are born, so is the level of competition in the industry. 

Commercial Cleaning Statistics

As businesses and housing expand, there is a greater demand for residential and commercial cleaning services. In a report published by the Allied Market Research, the cleaning services market size will grow annually from 2016 at a rate of 6.2%. By the year 2022, the market size will be over 74 billion dollars. 

At present, commercial cleaning in Australia is already worth 12 billion dollars. The cleaning industry offers more than 150,000 employment opportunities, and has a potential to be a key employer in the near future. The number of commercial cleaning enterprises in the country is estimated to be over 32,000. Owing to the fact that more enterprises will be established in the major cities, the total revenue of the industry is forecast to grow yearly by 4.1% in the coming years. 

The Impact of COVID-19 in the Commercial Cleaning Industry

Before the impacts COVID-19 struck the entire world, the cleaning industry was at a stable growth rate. Every business is operating and a lot are outsourcing for all sorts of cleaning services. However, this progression in 2015-2019 has been offset by the decline in 2019-2021. Over these 5 years, the average growth rate of the commercial cleaning industry is only 1.1%. 

As many businesses closed and remained nonoperational in 2019-20, client counts fell. Inevitably, the cleaning industry experienced a decline in revenue. In spite of the fact that there are still essential establishments and services that persisted amidst the pandemic, there was still a projected 6.6% downturn in the industry’s revenue. 

Nonetheless, hope is still in sight in the cleaning industry. When COVID-19 ends and everything takes on the new normal lifestyle, the demand for cleaning services will also go back to normal. In particular, disinfection and deep cleaning services will be more lucrative post-COVID-19. There will also be a greater demand in outsourcing professional cleaners as they take on a crucial role in ensuring a healthy and safe working environment. 

Service Options in Commercial Cleaning

The rapidly growing market of commercial cleaning companies in Australia emerged advantageous to clients and consumers. Besides the fact that they can compare prices, they can also choose from a wide range of service options that will best fit their cleaning needs. The following are your cleaning service options for your commercial buildings.

Local Cleaners or Franchise

This type of commercial cleaning service provider is naturally costly and has inflexible pricing rates. They have been in the industry for years, so you can rest assured that their cleaners have the experience and proper training to perform commercial cleaning efficiently. Besides that, you can also expect them to be insured. Local cleaning businesses have a website where their customers can book online, but this system usually creates confusions in schedules.

Small Cleaning Services or New Market Entrants

Although the market already has thousands of cleaning service providers, there are still a lot of cleaning companies instituted every year. These new market entrants are still in the early stages of establishing their business so you can’t expect them to have plenty of reviews and testimonials. Moreover, while these enterprises are insured, they can have ambiguous cleaning rates and inconsistent services. 

Cons of Hiring New Cleaning Companies

  • Trial service – new companies still have a lot to prove. Because they don’t have plenty of reviews yet, they are trying hard to make a good impression on their clients, so they can receive good feedback and customers will book with them again.
  • Lacks quality control systems – New market entrants may not have everything together yet. They are still in the process of managing schedules, prices, guidelines, and customer service, so you won’t be guaranteed with smooth transactions and services.

Independent Cleaners

Independent cleaners are hired ‘under the table.’ This term applies to individual cleaners that you hire and pay without keeping any official record or receipt. While their services can be cheap and flexible, this has a huge drawback on the consumers. Independent cleaners usually don’t have insurance, so if they experience any issues while working under your roof, you will be liable for their health and safety.

Cons of Hiring Under the Table Cleaners

  • Rush cancellation – one of the biggest downsides of hiring independent cleaners is that they are not obliged to prioritise your needs. After all, there isn’t any contract binding you. If they have any emergency they need to attend to, they can freely cancel your appointment, and most of the time, this happens at the last minute. 
  • Lacks insurance – When you hire individual cleaners, they won’t have any liability if they incur any damages to your property. Similarly, you’ll also have to pay their medical bills if they suffer any injury in the process of cleaning your office or building. 
  • You pay for equipment and cleaning supplies – the client normally provides all the cleaning materials and solutions that the cleaner needs.
  • Inadequate expertise – Different individuals have different levels of expertise and skills in cleaning commercial spaces. Although they can perform regular cleaning, you cannot guarantee that they can also adeptly conduct other specialised cleaning services like tile and grout cleaning, carpet and upholstery cleaning, and the likes.
  • More likely to have prior clients – Independent cleaners are highly likely to accept a lot of clients and subcontract in technology companies. Because of that, they can get busy and may not be able to prioritise you in case you need emergency cleaning services.

Tech Companies in the Cleaning Industry

Technology and the cleaning business is an excellent merger. However, that’s not the case if the technology comes first before the service. Such technology companies are simply exploring their luck in the field of cleaning, so you cannot guarantee their reliability and expertise in ensuring the cleanliness of your commercial establishment. 

Cons of Hiring Commercial Cleaners from Tech Companies

  • Extremely cheap rates – It’s quite surprising for regular cleaning to cost less than $60 per hour. That usually indicates that prices are cut somewhere else, such as in the quality of the cleaning equipment and results.
  • Ineffective quality management – Because their focus is not wholly on the cleaning aspect of their service, tech companies lack quality control systems. They cannot guarantee the level of service they affirm, and they only seldom abide by the regulatory requirements in the cleaning industry. 
  • Lack of training – Likewise, cleaners hired by tech companies have inadequate training and expertise needed in the cleaning business. As a result, they usually take more time in cleaning and only ever achieve a mediocre result.

Pros and Cons in Hiring a Commercial Cleaning Company

Hiring a professional cleaning company seems like an easy way to get rid of your cleaning tasks. They can save you time, bring about a spotless result, and do things correctly in a short span of time. However, not everything about hiring a professional cleaning service is on the plus side. 

Before you hire a cleaning company for your commercial establishment, you need to understand that it also has disadvantages. Thus, you need to familiarise yourself with both the pros and cons of hiring professional cleaning services to determine if it’s the best choice for your commercial building. 

Why Should You Hire a Commercial Cleaning Company?

  • Expertise in Cleaning

Commercial cleaning businesses take pride in their cleaners who have the experience, knowledge, and skills in cleaning. Professional cleaners know how to deal with hard-to-reach spaces and stubborn dirt and stains using the right cleaning methods, equipment, and chemicals. Aside from that, they also have a keen eye for detail, so you’ll be confident that your building will be impeccably clean.

  • Regular Cleaning Schedule

Commercial establishments range from small to extremely large buildings. Given that, you may find it difficult to maintain and keep the cleanliness of your property, especially if clients and visitors often come and go. When you hire a commercial cleaning company, you can set a regular schedule for the cleaners to clean your building. Whether you need them to work weekly, twice a week, or monthly, you can be confident that your place will always be neat and spotless.

  • Freedom from Cleaning 

Let’s admit it, nobody likes to clean. Aside from the fact that it’s exhausting and time-consuming, cleaning is dirty work. With a professional cleaning service, you’ll take the burden out of yourself and leave it to the experts who can do thrice better than you can and within a shorter period of time. 

  • Unlikely to Disrupt Working Hours

When you book with a cleaning company, you can set a schedule that will be ideal for the operation of your office or commercial space. If the cleaning company can accommodate, it could be after work hours or on weekends, so that the cleaners won’t distract and get in the way of your business processes. 

The Downsides of Hiring a Commercial Cleaning Company

  • More Expensive

As mentioned, hiring a professional cleaning company can be quite costly due to their flat-rate pricing and hourly rate. But then again, you’re not only paying for their time. You’re also paying for their top-grade equipment, cleaners, expertise in cleaning, as well as the quality of the result afterwards.

  • Can’t Provide Immediate Cleaning

While professional cleaners can work fast and efficiently, they stick to their cleaning schedules. Thus, if one of your guests had an accidental spill or a muddy foot coming in, you may need to step up to clean the spot right away. If you depend on your hired cleaners, it may take a while, unless you have an appointment with them.

  • You’re Allowing Strangers Inside Your Building

When you book with a cleaning company, it’s an inevitable circumstance that you won’t know any of the cleaners you hire. Thus, you would let strangers in and out of your commercial establishment and let them freely work around your space. Hence, it is critical that you choose a reliable company where the workers underwent a vetting process.

How Much Does Hiring a Commercial Cleaning Company Cost?

The benefits of hiring a commercial cleaning company does not come for free. As previously mentioned, commercial cleaning companies can be more expensive than cleaning on your own. An hour of basic cleaning tasks like sweeping, mopping, vacuuming, and wiping surfaces can cost around $20 to $30. Deep cleaning, on the other, costs more at an hourly rate of $35.

What factors affect the cost of your commercial cleaning service?

Aside from the time it takes to finish cleaning your office, there are other factors that can either increase or decrease the overall price you need to pay for. Here are some of these pricing determinants.

Size of Office or Commercial Space

Some cleaning companies also charge per area, and this usually applies for larger offices and commercial establishments. Generally, if you have a larger office or commercial establishment, the rate of cleaning per-square-foot will be less. Routine cleaning ranges from $0.3 to $0.7 per square foot, depending on other pricing factors. 

Type of Cleaning Service

Do you only need standard cleaning, or a more in-depth cleaning service? The type of cleaning service your commercial building requires can significantly change the cost of your cleaning bills. Moreover, if you require additional and specialised services, 

Cleaning Frequency

How often you will require cleaning also dictates the price of your cleaning service. If you want them to clean more often, say once a week, you’ll be charged more compared to when you only book with your cleaning company monthly. 

Difficulty of Cleaning

Dusting, wiping, and vacuuming are some of the easy cleaning tasks that professional cleaning companies can do for you. On the other hand, cleaning tile and grout, stubborn dirt and stains, hard-to-reach spaces, and dangerous areas require extra effort and caution. Additionally, these tasks may also require stronger cleaning agents, so that can also elevate the price you have to pay.

Insurance

Commercial cleaning companies offer insurance for any damages, loss, or accidents that may happen during the cleaning process. An insured company can give you peace of mind, however, there’s a price affixed to it. 

Final Thoughts

It’s true that nothing beats the work of professionals. Especially in the field of cleaning, expert cleaners know better when dealing with stubborn dirt and hard-to-reach spaces. Not only that, but they also know how to do it fast and efficiently. 

It can be quite a task to choose among the service options for commercial cleaning, especially because each has their pros and cons. However, you need to carefully assess your needs and preference, so you can choose the right service provider for your commercial space. 

In a nutshell, you should hire professional cleaning services because they know how to do things right. It is crucial for cleaning companies to ensure the level of quality of their work because the aesthetics, health, and safety of your commercial establishment depends on the result of their service. Not only that, a clean and organised workspace influences the productivity of your workforce as well as the appeal of your business to your clients.

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Jennifer Price

Jennifer Price

Jennifer Price is the Client Happiness Manager at Evolve Cleaning. She dedicates herself to managing healthy business relationships while prioritising her client's commercial cleaning interests are met with each and every clean. Born and raised in Sydney, Australia, she lives and breathes cleanliness, hygiene, sustainability and has a huge love for dogs.